Return & Refund Policy

Contact Pet Zone promptly after delivery if an eligible item arrives damaged, incorrect, or otherwise needs review. Keep the item unused, with its original packaging, labels, and proof of purchase.

Eligibility depends on the item’s condition and category. Perishable, opened hygiene-sensitive, and other non-returnable goods cannot be accepted unless they were delivered damaged or incorrect. Approved refunds are returned through an available method after inspection.

This policy does not limit rights that apply under Bangladesh law. Contact customer support before sending any item back so the return can be identified and reviewed.